Returns & Exchanges
We want you to love your new home furnishings, which is why Mocka offers a flexible 30-day return policy for change-of-mind purchases. All items must be returned in their original packaging and unassembled condition to qualify for a refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Carefully disassemble the furniture and place it back into its original flat-pack boxes, ensuring all hardware and instructions are included.
Ship It Back
Affix the provided shipping label to your package and drop it off at an authorized collection point or schedule a courier pickup for larger items.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing