Frequently Asked Questions
Everything you need to know about styling your home with Mocka.
What is the typical delivery timeframe for furniture?
Most in-stock items are processed within 24-48 hours. Shipping times vary by location, typically taking 3-7 business days for metropolitan areas and up to 10 business days for regional deliveries.
Do Mocka products come with a warranty?
Yes, all Mocka furniture and homewares are backed by a 12-month warranty against manufacturing defects to ensure your peace of mind.
What is your return policy if I change my mind?
We offer a 30-day change of mind return policy. Items must be in their original, unopened packaging and in a re-sellable condition to qualify for a refund or store credit.
Can I track my order after it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to monitor your delivery's progress in real-time.
Does the furniture require assembly?
Most of our furniture is designed for flat-pack delivery to keep shipping costs low. Each item includes detailed, easy-to-follow instructions and all necessary hardware for home assembly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and Zip.